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Fulfilment Policy: 

At Amrin & Bros, we strive to ensure that your dining experience with us exceeds your expectations. Our fulfillment policy outlines the process by which we deliver our services to you:

  1. Order Processing: Upon receiving your order, our team begins processing it promptly to ensure timely delivery of our services.

  2. Preparation: Our experienced chefs meticulously prepare each dish using the freshest ingredients and authentic recipes to maintain our high standards of quality.

  3. Delivery: For online orders, we work with reliable delivery partners to ensure that your food is delivered to your doorstep in a timely manner. For catering services, our team coordinates with you to schedule delivery or pickup according to your preferences.

  4. Quality Assurance: We conduct thorough quality checks at every stage of the process to ensure that your order meets our standards of excellence.

  5. Customer Satisfaction: Your satisfaction is our top priority. If you have any concerns or special requests regarding your order, please don't hesitate to contact us, and we will do our best to accommodate your needs.

Return Policy: 

We understand that circumstances may arise where you need to request a refund for your order. Our refund policy is designed to ensure fairness and transparency in handling such situations:

  1. Eligibility: Refund requests are considered on a case-by-case basis and are subject to the terms outlined in this policy.

  2. Valid Reasons: Valid reasons for requesting a refund may include:

    • Non-delivery of food or services as ordered.

    • Quality issues with the food received.

    • Errors or discrepancies in the billing process.

  3. Refund Process: To request a refund, please contact our customer service team within [number of days] of receiving your order. Provide details of the issue along with any supporting documentation, such as photos or receipts, to expedite the process.

  4. Resolution: Once we receive your refund request, our team will review it thoroughly and communicate with you regarding the resolution. Depending on the nature of the issue, we may offer a replacement, store credit, or a refund to your original payment method.

  5. Timelines: Refunds are typically processed within [number of days] of approval. Please note that the timeline for the refund to reflect in your account may vary depending on your payment provider.

  6. Exceptions: Please note that certain items, such as gift cards or promotional offers, may not be eligible for refunds unless required by applicable law.

  7. Contact Us: If you have any questions or concerns regarding our fulfillment or refund policy, please feel free to reach out to our customer service team. We are here to assist you and ensure your satisfaction with our services.

 

By placing an order with Amrin & Bros or using our services, you agree to abide by the terms outlined in our fulfillment and refund policy. We appreciate your understanding and cooperation in adhering to these guidelines.

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